FAQ | Chrono Diver Watches

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Who is Chrono Diver Watches and where is it located?

We are authorized dealers of all the brands we sell. Our Technical Department, Commercial Department and warehouse are in Lisbon, Portugal. Our watches are shipped from Portugal to all the European Union countries without additional import fees, customs or duties. For countries outside the EU, other taxes or custom fees may apply. These charges are the sole responsibility of the customer.

Frequently asked questions

What is covered by the guarantee

Unexpected movement issues arising from normal use, or any defects with manufacturing. When we receive the watches in guarantee period, we check that if watch was poorly handled or badly treated or if it was subjected to a heavy shock. For more legal information about the guarantee, click here.

My automatic watch has stopped after being left on the dresser for a day or two. What happened?

The automatic movements have a power reserve of approximately 40 hours, and it will stop if not worn during that time. Just give your watch a shake or hand wound it and it will start to move again.

How do I get my watch fixed?

Please contact us if you have any issues. Reparations can take from 1 to 3 months depending on our current stock of replacement parts.

How do I change the strap or bracelet?

Please go to a watchmaker to change the straps if you aren't experienced.